Refund Policy
Last Updated: March 11, 2026
This Refund Policy outlines the terms under which refunds may be issued for services, courses, or educational programs offered by CognitiveSystems Academy through www.cognitivesystems.academy.
By purchasing any course, program, or service from CognitiveSystems Academy, you agree to this Refund Policy.
Digital Courses and Training Programs
CognitiveSystems Academy provides digital educational content including courses, training materials, and learning resources. Due to the nature of digital products, access to course materials is typically granted immediately after purchase.
Once access to a course or digital resource has been provided, refunds may not be issued unless otherwise stated.
Refund Eligibility
Refunds may be considered under the following circumstances:
• Duplicate payments or accidental purchases
• Technical issues preventing access to purchased content that cannot be resolved by our support team
• Errors in billing caused by our systems
Refund requests must be submitted within 7 days of the original purchase date.
Non-Refundable Situations
Refunds will generally not be issued in the following situations:
• Change of mind after purchase
• Failure to complete or participate in a course
• Dissatisfaction due to personal expectations not aligning with course content
• Failure to read course descriptions before purchasing
Course Access Revocation
If a refund is granted, CognitiveSystems Academy reserves the right to revoke access to all course materials, downloads, and associated resources related to that purchase.
Subscription Services
If CognitiveSystems Academy offers subscription-based services, users may cancel their subscription at any time. Cancellation will stop future billing, but payments already processed may not be refunded unless required by law.
How to Request a Refund
To request a refund, please contact our support team with the following information:
• Full name used during purchase
• Email address associated with the purchase
• Order confirmation or receipt
• Reason for the refund request
Refund requests should be sent to:
Email: team@cognitivesystems.academy
Website: www.cognitivesystems.academy
Processing of Refunds
If a refund is approved, it will be processed using the original payment method. Processing times may vary depending on the payment provider but typically take between 5–10 business days.
Changes to This Policy
CognitiveSystems Academy reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with the revised date.
Continued use of our services after policy updates constitutes acceptance of the revised policy.
Cognitive Systems Academy™ is a program of the Applied Computational Intelligence Institute. Curriculum powered by the Explainable Intelligence™ Framework, with research support from the Cognitive Intelligence Lab.